FAQ
Where is my order?
You can find your tracking information inside of your confirmation email
How long will it take for my order to ship?
Please allow up to 1-2 business days from the time you place your order until the time it is shipped.
Does Rico Taquito ship international?
Unfortunately, Groove in unable to ship outside of the continental United States at this time
Who do I contact about my order?
Please send an email to hello@groovegives.com with your name and order number.
When I place an item in my shopping cart, am I guaranteed to receive the merchandise?
Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.
An item I want is sold out. When will it become available again?
If an item is listed as sold out, it is unavailable for purchase. You can sign up to receive restock notifications.
How do I find out when new scents are releasing and when?
You can stay updated with our latest releases by signing up for our newsletter or by following us on social media.
Can I edit the shipping address on my order?
Unfortunately, after an order is placed we are unable to edit or make changes to it. You can, however, attempt to update the shipping address directly with your selected courier service. Keep in mind, this process is never a guarantee, as it depends on the status of your shipment.
What are typical transit times for my order?
Domestic: 2-5 BUSINESS DAYS
We ship using DHL
RETURN POLICY:
Unfortunately all sales are final, we are unable to restock at our facility. Unless we sent you the wrong item, or in any other way made an error with your order we can not accept refunds or exchanges.
To inquire about a return or exchange please contact us at hello@groovegives.com